Provides monetary assistance for shut-off notices from utility companies.

Customers can only receive $100.00 per year. Example: If you apply in March, you have to wait until next March for more assistance.

Please call 716-373-0815 for further assistance.

The Home Energy Assistance Program is a federally funded program that assists eligible households in meeting their home energy needs. The Office for the Aging provides HEAP assistance to those ages 60 and older.

Utility services.

The NYS Energy Research and Development Authority operates EmPower New York, which is a service that provides new Energy Star replacement refrigerators and freezers. The program will also add insulation to homes and offer tips on how to save energy. The program does not provide roofs, windows or stoves. Eligibility: The homeowner must be eligible for HEAP. Those who heat with other sources of fuel should send a copy of their HEAP benefit letter along with the EmPower application.

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes.

A NYSEG Customer Advocate provides contact, counsel, and advocacy for residential customers facing special hardships and having difficulty paying their NYSEG bill. The NYSEG Customer Advocate can also make recommendations to help solve problems and make referrals to other services provided by NYSEG and community agencies.

The Home Energy Assistance Program (HEAP), also known as LIHEAP, is a federally funded energy assistance program to help low-income families meet their home energy costs. The HEAP program consists of three components – Regular HEAP, Emergency HEAP and Heating Equipment Repair and Replacement.

Who Is Eligible?

Eligibility for the program is based on income (see income guidelines below) and housing situation. Individuals must either pay directly for heating costs or pay rent that includes heating costs. Individuals must be a U.S. citizen or a qualified alien to apply. HEAP money is limited. The HEAP year generally begins in November and closes when the program funding is exhausted, which can be as early as mid-March.

Regular HEAP

There are no resource eligibility criteria for Regular HEAP. Regular benefit amounts range from $20 to $500. Amounts depend on income, age of household members, energy costs and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency HEAP

Emergency benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than ¼ tank oil, kerosene or propane or have less than 10 days’ supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

If you have already exhausted your regular HEAP benefit you may call the office at 435-8295 to apply for Emergency HEAP by phone.

Onondaga County Office Building

Energy Assistance Unit - 7th Floor

600 S. State Street

Syracuse, NY 13202

Hours: 8:00 AM - 4:30 PM

(Monday-Friday)

Phone: (315) 435-8295

Primary FAX: (315) 435-8544

Secondary FAX: (315) 435-2735

This fund was created when NYSEG and RG&E combined their heating funds. Project SHARE is designed to help low income customers as well as active members of the military and veterans who are facing energy emergencies. Applicant must have an active NYSEG or RG&E account in their name, must have an active disconnect notice, must meet the HEAP income guideline except active duty military members and well-discharged veterans may qualify regardless of income. NYSEG customers should visit nyseg.com for more information. RG&E customers should visit rge.com. Customers should click on "Giving Back" and then on "In the Community."

Home Energy Assistance Program. Home energy assistance program is for low income households. The eligibility is monthly income

The Home Energy Assistance Program is a federally funded program that assists eligible households in meeting their home energy needs.