Description:Low-income customers have several programs available to them from National Fuel Gas. The utility provider offers grants, weatherization, direct financial assistance, and other services for low-income families, seniors, and the disabled.
Receive reduced rates on utility bills, debt forgiveness, and in general more stable bills from the Low Income Customer Affordability Assistance Program (LICAAP) offered by National Fuel. Aid from the program is targeted at people who meet HEAP income guidelines, but some exceptions may be made from time to time. The amount of aid is limited, and it is a first come first serve program.
Seniors who are struggling with paying their bills may be able to get financial help from the Elderly, Blind or Disabled Payment Troubled Residential Assistance Program. It can offer qualified customers with emergency heating equipment repair/replacement, a lower monthly gas rate and bills, debt forgiveness, and conservation measures. Aid is offered for customers who are at least 62 years of age, disabled, or blind.
National Fuel Gas Neighbor For Neighbor Heat Fund - Neighbor For Neighbor Heat Fund is open year-round and helps qualified customers, aged 55 years or older, or have a certified medical condition, or are disabled, or are currently receiving unemployment benefits or are a veteran, to prevent an energy emergency. Provides home heating grants to people facing a disconnection or who are faced with an emergency or financial hardship. Program is funded by customer donations. All of these donations are used to help less fortunate customers pay their utility bills, including heating and electric.
Smell gas, leave fast! If a rotten-egg natural gas odor is present, leave the premises immediately and call National Fuel’s emergency line, 1-800-444-3130, from a different location. If you smell gas outdoors, call National Fuel’s emergency number and provide the address nearest to the site of the odor. To learn more about natural gas safety, visit www.nationalfuel.com/utility/gas-safety.
Call National Fuel for more information.
Telephone: Jamestown Office(716)-661-1950
Type:VoiceToll Free:No
Gas Emergencies available 24/7(800)-444-3130
Type:VoiceToll Free:Yes
NYS HEAP hotline(877)-443-2743
Type:VoiceToll Free:Yes